Pioneered by the Phoenix Police Department, the development and presentation of alarm user awareness training for chronic alarm abusers has proven very effective in reducing false dispatches, especially those caused by user error.

It is designed to educate the alarm user on how false dispatches impact law enforcement, responsibilities of each system user, requirements of the alarm ordinance and ways to prevent false dispatches.

Used as a community-policing tool, joint participation by law enforcement and the alarm industry has resulted in positive feedback from the community.

Most agencies have reported that up to 90% of attendees do not experience additional false dispatch problems.

This training can be optional, or can be mandated by ordinance. Some agencies charge for the training while others allow users to attend once a year for free. In many cases false dispatch fines can be waived by attendance in the class or a credit issued for future use.